1. Cancellation Process
To cancel a reservation made through our partner desk, you must contact +91 82958 66519. Since we are the marketing and booking facilitators, all refund requests are processed through our team after verification with the property.
2. Refund Windows
Refunds are calculated based on how far in advance your cancellation request reaches us:
72 Hours+ before arrival
facilitation fee applies
24 – 72 Hours before arrival
of the booking amount
Under 24 Hours before arrival
amount is non-refundable
3. Partner Liability
Our liability is limited to the facilitation of the refund. We work closely with the dharamshala to ensure your money is returned as per the agreed timelines (usually 7–10 business days via the original mode of payment).
4. How to Request a Refund
Call our reservation desk or write to us at the email below. Kindly share your booking reference, dates and the room type so we can process your request quickly.